zaya9 Terms and Conditions

By registering an account, making a deposit, or placing a bet on zaya9, you confirm that you have read and accepted these Terms and Conditions in their entirety. These Terms apply to all users of the zaya9 platform, including visitors who browse without registering.

zaya9 reserves the right to update or modify these Terms at any time. When changes are made, the updated version will be published on this page with a revised "Last Updated" date. Continued use of zaya9 after any changes constitutes your acceptance of the revised Terms. It is your responsibility to check this page periodically.

These Terms should be read alongside the zaya9 Privacy Policy and Responsible Gaming Policy, both of which form part of the overall agreement between you and zaya9.

To use zaya9, you must meet all of the following eligibility requirements:

• You must be at least 18 years of age at the time of registration.
• You must be legally permitted to participate in online betting and gaming activities under the laws applicable in your jurisdiction.
• You must not be a resident of any jurisdiction where online gambling is explicitly prohibited.
• You must not be acting on behalf of another person when registering or placing bets.
• You must not be a current employee, contractor, or close family member of a zaya9 employee.

zaya9 may request proof of age or identity at any point. If you cannot provide satisfactory verification, your account may be suspended and any pending withdrawals placed on hold until the matter is resolved.

Each individual is permitted to hold only one active account on zaya9. Opening multiple accounts — whether under the same name, email address, phone number, device, or IP address — is strictly prohibited and will result in all associated accounts being closed.

When registering, you agree to provide accurate, current, and complete information. You are responsible for keeping your account details up to date. zaya9 is not liable for any issues arising from outdated or incorrect information provided by you.

You are solely responsible for maintaining the confidentiality of your zaya9 login credentials. Do not share your password with anyone. If you suspect unauthorised access to your account, contact zaya9 support immediately at [email protected].

• Account registration is free and takes under two minutes.
• You must provide a valid mobile number linked to your bKash or Nagad account for withdrawal purposes.
• zaya9 reserves the right to decline any registration application without providing a reason.

All transactions on zaya9 are conducted in Bangladeshi Taka (BDT). Deposits can be made via bKash, Nagad, and other supported local payment methods listed on the platform at the time of your transaction.

Deposits are credited to your zaya9 account balance promptly upon confirmation from the payment provider. zaya9 is not responsible for delays caused by third-party payment processors.

Withdrawal requests are processed subject to the following conditions:

• Your account must be fully verified before any withdrawal is approved.
• The minimum withdrawal amount is BDT 500 per transaction.
• Withdrawals are processed to the same payment method used for the most recent deposit, where possible.
• zaya9 aims to process approved withdrawals within 24 hours, though most are completed within minutes.
• zaya9 reserves the right to request additional documentation before processing large withdrawals.

zaya9 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms that will be clearly stated at the time the offer is presented. By claiming any bonus on zaya9, you agree to the associated terms.

General bonus conditions that apply across all zaya9 promotions unless otherwise stated:

• Bonuses must be wagered a minimum number of times (the rollover requirement) before any withdrawal can be made from the bonus balance.
• Wagering requirements vary by promotion and will be clearly displayed on the relevant offer page.
• Bonuses are non-transferable and cannot be exchanged for cash directly.
• zaya9 reserves the right to withdraw, modify, or cancel any bonus offer at any time without prior notice.
• Attempting to abuse bonus offers — including through multiple accounts or coordinated betting — will result in bonus cancellation and possible account suspension.

All bets placed on zaya9 are subject to the specific rules of the game or market in question. These rules are available within each game or betting market on the platform. It is your responsibility to familiarise yourself with the applicable rules before placing a bet.

General betting rules on zaya9:

• Once a bet is confirmed and accepted by the zaya9 system, it cannot be cancelled or amended by the player.
• zaya9 reserves the right to void any bet placed on an event where a technical error, incorrect odds, or data feed failure has occurred.
• In the event of a dispute regarding the outcome of a bet, the decision of zaya9 management is final.
• Minimum and maximum bet limits apply to all markets and are displayed within the relevant game or betting interface.
• zaya9 may limit the maximum winnings payable on any single bet or combination of bets at its discretion.

For sports betting markets, results are determined based on the official result at the end of the relevant match or event, unless otherwise stated in the specific market rules.

The following activities are strictly prohibited on zaya9 and will result in immediate account suspension, forfeiture of funds, and potential legal action:

• Using automated software, bots, or scripts to place bets or interact with the platform.
• Exploiting software bugs, glitches, or errors to gain an unfair advantage.
• Colluding with other players to manipulate game outcomes or betting markets.
• Using the platform for any form of money laundering or fraudulent activity.
• Providing false identity information or impersonating another person.
• Attempting to access another player's account without authorisation.
• Engaging in any activity that disrupts the normal operation of the zaya9 platform.

zaya9 reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms and Conditions.
• Failure to complete identity verification within a reasonable timeframe.
• Suspected fraudulent, abusive, or illegal activity.
• Account inactivity for a period exceeding 12 consecutive months.
• At the request of the account holder.

If your account is closed due to a breach of these Terms, any remaining balance may be forfeited. If your account is closed for any other reason, your verified balance will be returned to you via your registered payment method after any outstanding wagering requirements have been assessed.

You may request the closure of your own zaya9 account at any time by contacting [email protected]. Self-exclusion options are also available through the Responsible Gaming section of your account settings.

All content on the zaya9 platform — including but not limited to logos, graphics, game interfaces, text, software, and the overall design — is the intellectual property of zaya9 or its licensed content providers. You may not reproduce, distribute, modify, or create derivative works from any zaya9 content without prior written permission.

The zaya9 name, logo, and all associated branding are registered trademarks. Unauthorised use of zaya9 branding in any context is strictly prohibited and may result in legal action.

To the fullest extent permitted by applicable law, zaya9 shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, or service interruptions.

zaya9 does not guarantee that the platform will be available at all times or free from errors. Scheduled maintenance and unplanned outages may occur. zaya9 will make reasonable efforts to minimise disruption and communicate planned downtime in advance.

zaya9 collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms. By using zaya9, you consent to the collection and use of your data as described in the Privacy Policy.

zaya9 uses your data to verify your identity, process transactions, provide customer support, and improve the platform experience. We do not sell your personal data to third parties. All data is stored securely using industry-standard encryption protocols.

zaya9 is committed to promoting responsible gaming among all players. We provide a range of tools to help you stay in control of your betting activity, including deposit limits, session time limits, and self-exclusion options.

If you feel that your gambling is becoming a problem, we strongly encourage you to:

• Use the self-exclusion feature available in your zaya9 account settings.
• Set a daily, weekly, or monthly deposit limit to manage your spending.
• Visit our Responsible Gaming page for further guidance and support resources.
• Contact our support team at [email protected] if you need assistance activating any responsible gaming tools.

zaya9 reserves the right to amend these Terms and Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page. For significant changes, we may also notify registered players via email or an in-platform notification.

Your continued use of zaya9 following any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with any changes, you should stop using the platform and contact us to close your account.

If you have any questions about these Terms and Conditions, or if you need assistance with your zaya9 account, please get in touch with our support team:

• Email: [email protected]
• Live Chat: Available 24/7 through the zaya9 platform after logging in.
• FAQ: Visit our FAQ page for answers to common questions.

Our support team is available around the clock and will respond to all email enquiries within 24 hours.